![]() The next day I tried again and was basically told the exact same thing. (Basically I have to blindly approve this amount first THEN find out what it was for?!) ![]() ![]() (It was now close to $400.) I kept insisting that I wanted to know why it was so high for a charger cord… he told me I’d get a breakdown when I pick the computer up. This time the rep could only tell me the amount and get my blind approval, not what work was being done. I called, and spent an hour on the phone with an agent who swore up and down I was supposed to reply to the email that told me to call, there wasn’t anything she could do… So I gave up and called back later to try again. A week or so later I get an email saying that the estimate changed, I need to call to discuss and approve the new amount before they can work on it. They used this tool to test and confirm the charge cord wasn’t working right, but they don’t have a replacement so it needed to be sent to the service center. So I went to the closest Best Buy, about an hour away.
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